- Shipping Info
Normal Delivery times:
UK: 1-4 working days
Europe: 4-7 working days
USA / Canada: 7-14 working days
Rest of World: 7-20 working days (depending on location)
Item Undelivered? We consider an item “lost” if it has not been delivered 10 working days days after the posting date and we will offer a refund or replacement (when stocks permit).UK Royal Mail rules are 15 working days before they accept that a package is “lost”. We understand the frustration of the occasional package being lost so please contact us first and we will endeavor to help.
Will i have to pay customs import duty charges?
Please note that residents of some countries may have to pay customs or import duty charges on their order. Because these charges are levied by your government and are specific to your country, we cannot tell you how much (if anything) this will be. You are responsible for any customs or import duty charges you may incur. If you choose not to pay these charges, your package will not be released by customs and may be destroyed. In this event, we will be unable to offer you a refund. UK and EU residents will not have to pay any customs or import duties.
- Return Policy
Before you return anything to us, for ANY reason, please contact us at OffworldRecordings@gmail.com. We will deal with your query quickly, but we DO need to know about the problem first. Offworld will only refund the cost of you posting returns back to us if we’ve agreed to this before you send them.
You should include a note of your name, order number and a brief explanation of your reason for returning the items. Also – if you are a UK customer – you should ask the Post Office for a ‘proof of postage receipt’. This just proves that you sent the package to us, in case it is lost on its way back to us. The Post Office will not charge you for this.
Again, please contact us before sending anything back to us, regardless of where you are in the world.
If you are not satisfied with any of the items you have received because they are damaged, we will either refund you in full (including the postage and packing you were charged), or send you replacement copies, if they are available and you request them. We must receive the item(s) back from you within 28 days of delivery and in the same condition that you received them. We must also receive the items back before we send replacements to you, if that’s what you’ve requested.
If items are not delivered due to a mistake on our part, you will be completely refunded or sent the package again without extra charge; whichever you prefer. Please note that when you place your order, a label is automatically generated from the address you type into your account details, so you are responsible for getting this right. If you get your address wrong and do not notify us before the order is sent, we cannot refund the postage costs.
If we accidentally send you items that you did not order, we will refund you for them and for the cost of the outgoing postage and packing on those individual items, once you send them back to us. In this instance, there is a Freepost address (for UK customers) that we can give you when you contact us.
If we forget to send you part of your order, we will send it to you free of charge.
If items are not delivered because you gave us incorrect information, or because your Post Office was unable to deliver the package because there was no-one to receive it and/or no-one came to collect it from the sorting office, you will be refunded for the cost of the items, but not for the postage and packing. We can re-send the items, but you will have to pay the P&P charge again. Please note that when you place your order, a label is automatically generated from the address you type into your account details, so you are responsible for getting this right. If you get your address wrong and do not notify us before the order is sent, we cannot refund the postage costs.